Terms & Conditions, Privacy Policy, Return & Exchange Policy

Basma Plus Collection

About Us

Basma Plus Collection is an online fashion and clothing store based in Kuwait, offering a diverse collection of modern and elegant designs suitable for different tastes and occasions. We strive to provide our customers in Kuwait with a simple, convenient, and enjoyable online shopping experience, while focusing on product quality, customer service, and customer satisfaction.

Terms & Conditions

Welcome to Basma Plus Collection. By using our website or placing an order through it, you agree to comply with the following Terms & Conditions:

1. Website Usage

• The website must be used only for lawful and legitimate purposes.

• Basma Plus Collection reserves the right to modify or update the website content, products, services, and prices at any time without prior notice.

• We strive to provide accurate product information; however, unintentional errors may occur regarding prices, descriptions, or images.

2. Products & Prices

• All products displayed on the website are subject to availability.

• Prices are displayed in Kuwaiti Dinars (KWD), unless otherwise stated.

• Product colors may slightly differ from the images displayed on the website due to screen settings, lighting, or photography conditions.

• Customers are responsible for selecting the appropriate size before completing their order. Customers may contact our customer service team for assistance with sizing when needed.

3. Orders & Payment

• Customers are responsible for providing accurate and complete information when placing an order, including their name, phone number, and delivery address.

• Orders are confirmed once payment has been successfully completed or according to the payment method available on the website.

• Basma Plus Collection reserves the right to cancel or refuse any order in cases such as product unavailability or an obvious error in the product price or information.

4. Delivery

• Orders are delivered within Kuwait according to the delivery areas and estimated delivery times specified on the website.

• Delivery times may be affected by circumstances beyond our control, including traffic, weather conditions, or operational circumstances.

• Customers are responsible for providing a correct phone number and delivery address to avoid delays.

5. Intellectual Property

All website content, including images, designs, text, logos, and marketing materials, is owned by Basma Plus Collection or its authorized licensors. Such content may not be copied, reproduced, distributed, or used without prior permission.

Privacy Policy

At Basma Plus Collection, we respect our customers' privacy and are committed to protecting the confidentiality of their personal information.

1. Information We Collect

We may collect information necessary to process orders and provide our services, including:

• Name.

• Phone number.

• Email address.

• Delivery address.

• Order details.

• Payment information necessary to process the purchase.

2. How We Use Your Information

Customer information may be used for the following purposes:

• Processing and fulfilling orders.

• Communicating with customers regarding their orders.

• Arranging delivery.

• Providing customer service and support.

• Improving our services and shopping experience.

• Sending promotional offers and marketing updates where the customer has provided consent, where applicable.

3. Information Security

We take appropriate measures to help protect customer information from unauthorized access, use, disclosure, or misuse.

4. Sharing Information

Basma Plus Collection does not sell or rent customers' personal information. Certain necessary information may be shared with service providers involved in fulfilling orders, such as delivery companies and payment service providers, only to the extent necessary to provide the requested service.

5. Cookies

Our website may use cookies to improve website performance, enhance the user experience, and analyze how the website is used.

6. Privacy Policy Updates

Basma Plus Collection reserves the right to update or modify this Privacy Policy when necessary. Any changes will be published on this page.

Return & Exchange Policy

At Basma Plus Collection, we value our customers' satisfaction and offer return and exchange options subject to the following terms:

1. Return & Exchange Eligibility

Customers may request a return or exchange in the following cases:

• The customer receives a product different from the one ordered.

• The product arrives damaged.

• The product has a clear defect upon delivery.

Customers must contact our customer service team within [specify number of days] from the date of receiving the order.

2. Return & Exchange Conditions

To be eligible for a return or exchange:

• The product must be unused.

• The product must be in its original condition.

• The product must not be damaged or stained.

• All original tags and labels must remain attached.

• The product must remain in its original packaging, where applicable.

• The product must show no signs of use or alteration.

3. Clothing & Wearable Products

Clothing may be tried on while maintaining the product in its original condition. Tags and labels must not be removed before confirming that the size is suitable.

Returns or exchanges will not be accepted for products that have been worn, washed, altered, perfumed, or damaged as a result of customer use.

4. Sale Items & Promotional Offers

Some products included in sales or promotional offers may be non-returnable or non-exchangeable. This will be clearly stated on the product page or during checkout.

5. Incorrect or Damaged Products

If you receive an incorrect or damaged product, please contact our customer service team and provide clear photos of the product and order. Our team will review the case and take the appropriate action.

6. Refunds

If a return is approved, the refund will be processed using the original payment method or according to the refund procedure applicable to the store and payment service provider.

7. Delivery Fees

Original delivery fees may not be refundable, except when the return or exchange is caused by an error on the part of the store, such as sending an incorrect or damaged product.

8. Sizing

Customers are responsible for selecting the appropriate size. If the product received matches the order but the size is not suitable, the exchange or return will be subject to the store's applicable policy and the availability of an alternative size.

Order Cancellation

Customers may contact our customer service team to request order cancellation before the order has been prepared or shipped.

If the order has already been prepared or handed over to the delivery company, cancellation may not be possible, and the applicable Return & Exchange Policy will apply.

Contact Us

For inquiries regarding orders, products, returns, or exchanges, please contact Basma Plus Collection through:

Phone / WhatsApp:
+965 5111 9541

Basma Plus Collection – Elegance That Belongs to You.